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E-LEARNING · 0:15
E-Learning — Customer Service Training, Patient & Steady
0:15 · ⇩ MP3 ·
TRANSCRIPT
“When a customer is upset, they're rarely angry at you — they're frustrated with a situation. Slow down. Acknowledge what they're feeling before you jump to a fix. Sometimes the most powerful thing you can say is, 'I understand.'”
ABOUT THIS READ
Warm, patient, de-escalating — a steady read for support and service training.
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